Privacy policy

PRIVACY POLICY

Last updated: February 28, 2026

PAMANOVA FASHION HOUSE operates this website and online store under the PAMANA brand. This Privacy Policy explains how we collect, use, process, store, and disclose your personal information when you access our website, place an order, or otherwise interact with our services (the “Services”).

This store is powered by Shopify Inc., which provides the e-commerce infrastructure enabling us to offer products and services to you.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Data Controller

For the purposes of applicable data protection laws, including the EU General Data Protection Regulation (GDPR), PAMANOVA FASHION HOUSE is the data controller of your personal information.

PAMANOVA FASHION HOUSE
Tulubhan, Manocmanoc
Malay, Aklan
Philippines
Email: inquiries@pamana.one

2. Personal Information We Collect

We may collect and process the following categories of personal information, depending on how you interact with the Services:

Contact Information

• Name
• Billing address
• Shipping address
• Email address
• Telephone number

Payment Information

• Payment card details (processed securely via Shopify and payment providers)
• Billing information
• Transaction confirmation details

We do not store full payment card numbers. Payment data is processed securely by our authorized payment providers.

Order & Transaction Information

• Products viewed, added to cart, or purchased
• Order history
• Returns or exchanges
• Shipping and fulfillment details

Account Information (if applicable)

• Login credentials
• Preferences and settings

Communications

• Information you provide when contacting customer support
• Correspondence via email or forms

Technical & Usage Information

• IP address
• Device type
• Browser type
• Network connection data
• Cookies and similar technologies
• Interaction with the website

3. How We Use Your Information

We process your personal information to:

• Fulfill and manage orders
• Process payments
• Provide customer support
• Communicate order updates
• Improve website functionality and user experience
• Prevent fraud and ensure platform security
• Comply with legal obligations

We process personal information based on:

• Performance of a contract (order fulfillment)
• Legal compliance
• Legitimate business interests
• Your consent, where required

4. Sharing of Information

We may share your personal information with trusted third parties where necessary, including:

• Shopify Inc. (e-commerce infrastructure)
• Payment processors
• Production and fulfillment partners
• Shipping carriers
• IT and hosting providers

We do not sell your personal information.

Personal data may be transferred internationally where required for order fulfillment or platform operation. Where applicable, safeguards such as standard contractual clauses are used to protect data transfers.

5. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill orders
• Comply with tax and legal requirements
• Resolve disputes
• Enforce agreements

When no longer required, personal data is securely deleted or anonymized.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Object to or restrict processing
• Request data portability
• Withdraw consent (where applicable)

To exercise your rights, contact: inquiries@pamana.one

We may request verification of identity before processing certain requests.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enable website functionality
• Improve performance and user experience
• Analyze website traffic
• Support marketing efforts

You may manage cookie preferences through your browser settings.

8. Security

We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet is entirely secure.